Communication & Coaching for Experts
Experts are expected to have a wealth of responsibilities today. It is important that they are able to intelligibly communicate their expertise in the context of “knowledge-management processes”, and to persuade and support others to accept behavioural change or to adopt new procedures. This requires that Experts, like Line Managers, develop the ability to communicate their expertise effectively in an impactful, results-oriented, and engaging manner, while handling uncertainties, fears, or resistance.
This program teaches Experts how to use different tools and methodologies to find new solutions as a team and to appreciate the long-term added value of swarm intelligence over the speed of the lone wolf. They learn the skills necessary to deliver meetings and presentations to achieve maximum impact with their audience, and how to handle objections in an elegant and participative manner.
They are given a set of diagnostic tools to guide and coach project teams at key decision-points, in development situations, and through rapid change. They work on developing the necessary mindset, the skills and on applying hands-on tools to effectively solve problems, negotiate, influence, present, and engage in coaching conversations with peers.