WIKA is a renowned specialist in the field of measurement technology.
In the context of digitalization, increasing internationalization and changing market needs, WIKA knew significant strategic developments needed to be made to assure an equally successful future for their 10,200 employees worldwide.
Their goal: to transform the EMEA & India Sales organisation from a product centric to a customer centric approach.
WIKA began their transformation process by appointing a new EVP Sales EMEA & India. Having previoulsy experienced how we work he approached us for support. Together we conceived a road map to tackle the transformation in 3 distinct phases.
Phase 1: To create alignment of the senior leadership team across the region behind the new direction and to prepare them to lead the transformation in their teams.
Phase 2: To engage the organization by cascading the process to the next level of leaders across the region. Key stakeholders from the other business areas outside of Sales were included at this point to ensure their alignment and buyin to the new customer centric approach.
Phase 3: To manage long-term efforts by enabling all leaders to drive and embed the transformation across their teams.
With this approach WIKA is enabling their leaders to manage the potential risk of uncertainty and unrest in their teams, to focus attention on the constant progress being made towards the new direction, and to minimize the negative impact on operational performance.
“I was a bit skeptical at the beginning how 2Leadership can support and guide us ‘practically’ in this transformation process.
Following the workshops we had I can say it was a GREAT decision to have 2Leadership on board since it’s brought us to the next level as a team and has given us real practical tools to use to make this transformation successful.”
After only 9 short months of leading their transformation process, and despite the added complexity of doing so during a global pandemic, the Sales EMEA & India senior leadership team have made great progress.
They are fully aligned as one team, which has ensured that progress towards the new ways of working is visible and tangible across the whole region.
As a great team, they have engaged their key stakeholders from other business areas and so have secured the necessary support to ensure long-term success.
Their unified, structured and pragmatic approach has helped to convince the once critical voices. Through their determined and participative leadership approach they have not only won support for the transformation. They have also succeeded in becoming a role model within their organisation for how to lead and make transformation happen.
Every organization must continuously evolve from its current state to a future state in order to remain relevant and successful in a world that is constantly changing. Commercial organizations who need to transform, cannot afford to put operations on hold. Leaders must simultaneously manage the external reality of operations and the internal reality of transformation.
Often such efforts are likened to the metamorphosis from a caterpillar to a butterfly, however, this does not truly reflect reality. Remaining fully operational does not allow for an organisation to build a cocoon or to disconnect from reality to focus on the inner transformation. Nor can it remain hidden during the process while it gets its ‘new form’ in place.
In reality it is much more akin to the metamorphosis from a tadpole to a frog, which must transform while growing, eating and being hunted.
This reality necessitates strong leaders, who create the conditions for the new ways of working to spread and grow within the organisation. Leaders who have the mindset, skillset and tools to lead the transformation process while managing daily operations and steady progress towards the future state.